FAQ’s

SHIPPING

  •  Do you ship overseas?

Yes, we ship all over the world. Shipping costs ONLY will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

  • How long will it take to get my order?

It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take from 7-16 days. Delivery details will be provided in your confirmation email.

  • What shipping courier do you use?
We use trusted carriers like USPS, DHL, and FedEx, depending on your location and the product’s origin. You will receive tracking information once your order ships.

     

     

    PRODUCT

    • Can I return my product?

    We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us on support@hibiqx.com and we’ll take you through the process or go through the return policy on the website.

      • Can I change or cancel my order after placing it?

       Once an order is placed, we begin processing it immediately. While we cannot guarantee changes or cancellations, please reach out to our customer service team as soon as possible, and we will do our best to accommodate your request.

      • What should I do if my order arrives damaged?

      If your order arrives damaged, please contact our customer support team on email  support@hibiqx.com within 48 hours of receiving your package. We will assist you with a replacement or a refund.

       

       

      OTHER

      • How can I contact customer service?

      You can contact us through support@hibiqx.com We will be happy to assist you.